Shipping Policy
As a core apparel-focused brand under Dongguan Shidianban E-Commerce Co., Ltd., the Weleadzest brand has, since its establishment, adhered to the company’s operating philosophy of "Global Coverage, Regional Adaptation, and Transparent Efficiency." It provides consumers across different global regions with apparel products such as knitted pullovers, sweaters, jumpsuits, and coats. Leveraging regionalized cooperation with international logistics service providers, Weleadzest has developed differentiated shipping rules for six major regions—Oceania, North America, Asia, Europe, South America, and Africa—ensuring users in each region receive tailored logistics services. To help you clearly understand shipping costs, timelines, and benefits for your region, we have formulated this Shipping Policy based on regional logistics costs and consumer needs. It specifies only two service types: "Standard Shipping" and "Free Shipping," with detailed breakdowns of rules for each region, allowing you to accurately grasp shipping-related information before placing an order and enjoy a secure cross-border shopping experience.
1. Explanation of Global Regional Shipping Rules
Weleadzest has developed exclusive shipping rules for six core global regions (Oceania, North America, Asia, Europe, South America, Africa). Freight calculation and free shipping thresholds are solely determined by the total product amount of a single order (excluding import duties in the destination country, settled in US dollars). Only "Standard Shipping" and "Free Shipping" are available, with specific rules as follows:
(1) Oceania Region
- Standard Shipping
- Eligibility: Applicable to single orders with a total product amount ranging from 0-110 $ (inclusive), requiring payment of a fixed freight fee.
- Freight Standard: A uniform fee of 14 $ per order is charged, covering basic logistics costs such as product sorting at Chinese warehouses, international shipping to major ports/airports in Oceania, and pre-customs clearance services in the destination country. No hidden fees apply.
- Shipping Timeline: Covers major countries including Australia and New Zealand. The shipping timeline is 8-15 working days (working days refer to regular operating days of the logistics provider, excluding weekends, local public holidays, and customs clearance delays).
- Free Shipping
- Eligibility: Automatically applicable to single orders with a total product amount exceeding 110 $ (exclusive). The standard 14 $ freight fee is waived, and you only need to pay the product amount to submit the order.
- Service Alignment: Free Shipping uses the same logistics providers and offers the same shipping timelines as Standard Shipping. Only the freight cost is waived, with no impact on benefits such as logistics tracking or customs clearance assistance. For example, if you purchase products worth 120 $, you qualify for Free Shipping, and the shipping timeline remains the same as that for a 100 $ order (which requires a 14 $ freight fee) in the same region.
(2) North America Region
- Standard Shipping
- Eligibility: Applicable to single orders with a total product amount ranging from 0-90 $ (inclusive), requiring payment of a fixed freight fee.
- Freight Standard: A uniform fee of 12 $ per order is charged, covering costs such as international shipping from China to major countries (e.g., the United States and Canada), transit sorting, and preparation of customs clearance documents.
- Shipping Timeline: For the contiguous United States (excluding remote areas like Alaska and Hawaii) and southern Canada, the shipping timeline is 7-12 working days; for remote North American regions (e.g., northern Canada, Greenland), the timeline extends to 12-20 working days.
- Free Shipping
- Eligibility: Automatically applicable to single orders with a total product amount exceeding 90 $ (exclusive). No freight fee is required.
- Order Splitting Note: If you purchase multiple products, free shipping eligibility is determined by the amount of each individual order. Combined calculation across orders is not supported. For example, two separate orders of 80 $ each (neither meeting the 90 $ threshold) each require a 12 $ freight fee, while a single combined order of 160 $ qualifies for Free Shipping.
(3) Asia Region
- Standard Shipping
- Eligibility: Applicable to single orders with a total product amount ranging from 0-80 $ (inclusive), requiring payment of a fixed freight fee.
- Freight Standard: A uniform fee of 10 $ per order is charged, covering regions including China’s Hong Kong, Macau, and Taiwan, as well as major Asian countries (e.g., Japan, South Korea, Singapore, Malaysia). Costs include cross-border shipping, regional transit, and pre-local delivery services.
- Shipping Timeline: For neighboring East and Southeast Asian countries/regions (e.g., Japan, South Korea, Singapore), the shipping timeline is 5-8 working days; for countries in South and West Asia (e.g., India, the United Arab Emirates), the timeline is 8-15 working days.
- Free Shipping
- Eligibility: Automatically applicable to single orders with a total product amount exceeding 80 $ (exclusive). The 10 $ freight fee is waived, and the freight amount will show as "0" when submitting the order.
(4) Europe Region
- Standard Shipping
- Eligibility: Applicable to single orders with a total product amount ranging from 0-100 $ (inclusive), requiring payment of a fixed freight fee.
- Freight Standard: A uniform fee of 15 $ per order is charged, covering major EU countries (e.g., Germany, France, the United Kingdom, Italy) and non-EU countries (e.g., Switzerland, Norway). Costs include international dedicated-line shipping and pre-EU customs declaration (for selected countries).
- Shipping Timeline: For core EU countries (e.g., Germany, France, the Netherlands), the shipping timeline is 7-12 working days; for remote European regions (e.g., Iceland, northern Finland), the timeline is 12-18 working days.
- Free Shipping
- Eligibility: Automatically applicable to single orders with a total product amount exceeding 100 $ (exclusive). No additional conditions are required to enjoy Free Shipping.
(5) South America Region
- Standard Shipping
- Eligibility: Applicable to single orders with a total product amount ranging from 0-120 $ (inclusive), requiring payment of a fixed freight fee.
- Freight Standard: A uniform fee of 18 $ per order is charged, covering major countries such as Brazil, Argentina, and Chile. Due to longer logistics routes and more transit links in South America, costs include international sea/air shipping, regional sorting, and customs clearance assistance.
- Shipping Timeline: For major South American countries, the shipping timeline is 15-25 working days. Timelines may fluctuate significantly due to customs clearance efficiency in the destination country.
- Free Shipping
- Eligibility: Automatically applicable to single orders with a total product amount exceeding 120 $ (exclusive). The 18 $ freight fee is waived to reduce cross-border shopping costs.
(6) Africa Region
- Standard Shipping
- Eligibility: Applicable to single orders with a total product amount ranging from 0-150 $ (inclusive), requiring payment of a fixed freight fee.
- Freight Standard: A uniform fee of 20 $ per order is charged, covering major countries such as South Africa, Nigeria, and Kenya. Due to limited logistics infrastructure in some African regions, costs include international dedicated-line shipping, local agent-based customs clearance, and secure delivery services.
- Shipping Timeline: For major cities in southern and eastern Africa (e.g., Johannesburg, South Africa; Nairobi, Kenya), the shipping timeline is 20-30 working days. Timelines may extend beyond 30 working days for remote areas.
- Free Shipping
- Eligibility: Automatically applicable to single orders with a total product amount exceeding 150 $ (exclusive). No additional application is required to enjoy Free Shipping.
2. General Logistics Service Details
- Logistics Tracking and Notifications
- After your order is shipped, we will send a "Shipment Notification" to the email address you provided during checkout within 1-2 working days. The notification includes a unique logistics tracking number and an official query link for the regional logistics provider (e.g., Australia Post cooperative line for Oceania, USPS line for North America).
- You can track logistics progress in real time using the tracking number. Key milestones (e.g., "Product Dispatched from Warehouse," "Arrived at Destination Country," "In Customs Clearance," "Out for Delivery") will be updated on the tracking page. If logistics information is not updated for more than 3 working days (e.g., "Shipped" status with no new activity for 5 days in Oceania), you can inquire by emailing customer@weleadzest.com. Please include "Logistics Tracking - Order Number - Region - Tracking Number" in the email subject, and we will assist in verifying details with the logistics provider within 2 working days.
- Customs Clearance and Tax Reminders
- International shipping requires customs clearance in the destination country/region. Clearance time is determined by local customs policies (e.g., 3-5 working days for EU countries, 7-10 working days for some South American countries). We will provide necessary documents such as commercial invoices and product declarations but are not liable for customs clearance delays.
- Import duties, value-added taxes, or other fees (i.e., "import taxes") imposed by the destination country are your responsibility and unrelated to the Weleadzest brand. Before placing an order, you can check potential tax amounts via the destination country’s customs website (e.g., EU tariff database for EU countries) or logistics provider tax estimation tools.
3. Handling Shipping Exceptions
- Delayed Shipment Handling
- Under normal circumstances, products will be dispatched from the warehouse and shipped within 3-5 working days of successful payment. If shipment is delayed (no shipment within 5 working days) due to temporary stock shortages or regional logistics capacity constraints (e.g., holiday peaks), we will notify you of the expected shipment time in advance via email and offer two options: "Continue Waiting" or "Cancel Order for Full Refund." You can confirm your choice by replying to the email or call +86-13778466303 to check processing progress.
- Delivery Exception Resolution
- If logistics status shows "Delivery Failed" (e.g., unclear address, no one available to sign), first check the notification sent by the logistics provider (usually via email or SMS). After confirming the issue, email customer@weleadzest.com with "Delivery Exception - Order Number - Issue Description" in the subject line. We will assist in contacting local logistics to rearrange delivery (you may need to provide additional address details for some regions).
- If logistics status shows "Delivered" but you have not received the product, first contact the local logistics office to verify the recipient (delivery may have been accepted by property management or neighbors). If the issue remains unresolved, provide the order number and tracking number via the above email, and we will assist in retrieving delivery confirmation to confirm the product’s location.
- Claims for Lost/Damaged Products
- For lost or damaged products during shipping, submit a claim request to customer@weleadzest.com within 48 hours of confirming the issue. The email must include: order number, tracking number, clear photos/videos of the lost/damaged product, and your contact information. We will verify details with the logistics provider within 3 working days. Once responsibility is confirmed, we will offer solutions such as "Product Reshipment" or "Full Refund (including freight)," with related costs borne by us.
4. Special Notes
- Prohibited and Restricted Regions
- Shipping is not supported in the following cases: (1) Destinations are war-torn or sanctioned countries/regions (e.g., conflict zones in Africa); (2) Delivery addresses are PO Boxes or temporary storage locations (not supported by some regional logistics providers). The system will automatically verify addresses during checkout. If shipping is unavailable, a prompt will appear stating "Delivery to the current address is temporarily unavailable"—please update to a compliant address and reorder.
- Product Weight and Size Restrictions
- Single orders must not exceed 3kg in weight or 50cm × 30cm × 20cm in size. Exceeding these limits requires splitting the order into multiple shipments, with each split order subject to the shipping rules of the corresponding region (e.g., two 90 $ orders in Europe each require a 15 $ freight fee).
- Policy Update Notifications
- If shipping rules (e.g., free shipping thresholds, freight amounts) need adjustment due to changes in regional logistics costs or cooperative service providers, an announcement will be posted on the "Shipping Policy" page of the official website 7 working days in advance, with notifications sent to registered users via email. Orders placed before the update (but not yet shipped) will still be subject to the original rules.
We are committed to providing regionalized, refined shipping services, enabling consumers worldwide to easily access Weleadzest products. If you encounter issues not covered above during shipping (e.g., supplementary customs clearance documents, logistics fee disputes), contact us via the designated email or phone number. We will provide professional assistance to ensure your product is delivered smoothly.