Return Policy
As a core apparel brand focused on and developed by Dongguan Shidianban E-Commerce Co., Ltd., the Weleadzest brand has, since its establishment, adhered to the company's business philosophy of "Quality First, Customer Rights Paramount" and focused on providing consumers with apparel products such as knitted pullovers, sweaters, jumpsuits, and coats that combine fashionable design and practical performance. We understand that during the apparel purchasing process, you may be dissatisfied with the received products due to objective factors such as size deviations or discrepancies from expected styles. To effectively protect your legitimate rights and interests and provide you with a more secure and worry-free shopping experience, we have formulated this clear and comprehensive return policy based on industry standards and the brand's actual operating conditions. This policy specifies the requirements and procedures for each step of the return process, ensuring that every consumer who chooses the Weleadzest brand can complete the return process conveniently and smoothly when needed.
1. Basic Conditions for Return Application
- Time Limit: You must submit a return application within 7 calendar days of receiving Weleadzest apparel products (based on the delivery confirmation time shown in the logistics system). After this period, you will be deemed to have voluntarily waived your return rights, and the brand will no longer accept return applications for that order. If the product has quality issues (such as fabric damage, sewing defects, or significant size discrepancies from the product detail page descriptions, caused by non-human factors), this time limit does not apply. However, you must proactively contact us to explain the situation within 3 calendar days of discovering the quality issue to avoid delays in verifying and addressing the problem.
- Product Condition: Products applied for return must remain in a brand-new, unused state. Specific requirements include: no wearing, no washing, no cutting; product tags and original packaging (including boxes, dust bags, accessories, etc.) must be intact and free from any stains, odors, scratches, or other marks that may affect secondary sales. If the product has been used or the packaging is damaged, it will not meet the return conditions, and we reserve the right to refuse the return application.
- Order Proof: When applying for a return, you must provide a clear order number (available on the order details page or shopping receipt). This allows us to quickly verify order information, confirm the product purchase channel, purchase time, and specifications, ensuring that the return application corresponds to the order information one-to-one and avoiding processing delays due to missing information.
2. Detailed Return Application Process
- Submitting the Application: If you meet the above return conditions, you must submit a return application by sending an email to Weleadzest's official email address: customer@weleadzest.com. The email subject should follow the format: "Return Application - Order Number - Applicant's Name", and the email body must include the order number, product name and specifications, reason for return, your name, contact phone number, and delivery address. Please ensure you submit the application only through this official email address; applications sent via non-official channels may not be recorded promptly, affecting processing efficiency.
- Review and Feedback: Upon receiving your return application email, we will verify the order information and check compliance with return conditions within 3 working days, then send you an email to notify you of the review result. If the application is approved, the email will include detailed information about the return address for shipping the product back and precautions for delivery. If the application is rejected, the reason will be clearly stated (e.g., exceeding the time limit, product condition not meeting requirements), and you may supplement materials or adjust the application content (if adjustment conditions are met) based on the feedback.
- Returning the Product: After receiving the approval email, you must ship the eligible product back to the address provided in the email within 5 calendar days. We recommend using a formal logistics company and avoiding regular mail. Please package the product properly to prevent damage during transportation. After shipping, be sure to keep the tracking number. If you need to check the logistics progress or confirm whether the product has been delivered later, you can contact us by calling +86-13778466303 and provide the tracking number for quick follow-up.
- Inspection and Confirmation: After receiving the product you returned, we will arrange for a dedicated staff member to inspect the product within 3 working days, focusing on verifying whether the product condition meets return requirements and whether it matches the information of the product applied for return. If the inspection is passed, the subsequent refund process will be initiated. If the inspection fails (e.g., the product shows signs of use, missing packaging), the product will be shipped back to you via the original route, and we will explain the specific reason via email. At this point, the refund application for this return will no longer be accepted.
3. Precautions for Returning Products
- Information Labeling: When returning the product, place a note inside the package indicating your order number, name, contact phone number, and reason for return. This avoids delays in the return process due to inability to match the package with the order caused by missing information inside the package.
- Freight Responsibility: If the return is due to a product quality issue, the logistics costs for returning the product will be borne by Dongguan Shidianban E-Commerce Co., Ltd. (You need to advance the freight first; after we confirm the product is intact through inspection, we will refund the freight to your account using the same method you used to pay for the product. When applying for the freight refund, you must provide proof of freight payment, such as a screenshot of the logistics waybill or payment record). If the return is due to personal reasons (e.g., choosing the wrong size, disliking the style), the logistics costs will be borne by you. Additionally, if the product is damaged or lost during the return shipping process, you will bear the relevant responsibilities and losses.
- Prohibition of Including Irrelevant Items: Do not place non-Weleadzest products or items unrelated to the return application (e.g., personal unused items, accessories from other brands) in the return package. If such items are found, we reserve the right to refuse to accept the package and will not bear the costs or responsibilities related to storing or returning the package.
4. Refund Instructions
- Refund Method: Refunds will be returned strictly through the original payment method used for purchasing the product (WeChat Pay and Alipay are not available as refund channels; specific methods depend on the actual payment method you used). The refund arrival time is subject to the processing cycle of the payment channel, usually 3-7 working days. For specific refund progress, you can consult the customer service of your payment channel.
- Refund Inquiry: If you have not received the refund within 10 working days after the refund process is initiated, you can inquire about the progress by sending an email to customer@weleadzest.com or calling +86-13778466303. When sending the email or making the call, please provide the order number and the time of the refund application to facilitate our quick verification and follow-up.
5. Instructions for Special Cases
- Customized Products: If you purchased customized Weleadzest apparel, such products do not support returns due to their uniqueness and the dedicated costs incurred in the production process. Please carefully confirm the customization details before placing the order to avoid unnecessary disputes.
- Handling of Wrongly Shipped/Short-Shipped Products: If the received product is wrongly shipped (product style or specifications do not match the order) or short-shipped (missing quantity of products in the order), this is not covered by this return policy. You can directly contact us via email at customer@weleadzest.com or by phone at +86-13778466303, providing the order number and relevant product photos. After verification, we will arrange for re-delivery or exchange for you, and the relevant logistics costs will be borne by Dongguan Shidianban E-Commerce Co., Ltd.
- Scope of Application: This return policy only applies to consumers who purchase products through the official Weleadzest website (www.weleadzest.com). For Weleadzest products purchased through other channels (e.g., offline stores, third-party e-commerce platforms), the return rules of the corresponding purchase channel shall apply, and this policy shall not be binding.
Return Address
No. 202, Dongcheng Section of Guanlong Road, Dongcheng Street, Dongguan City, Guangdong Province (Attn: Weleadzest Brand Return Team, Dongguan Shidianban E-Commerce Co., Ltd.). Contact Phone: +86-13778466303 (When shipping, please mark "Return - Order Number" on the outer packaging of the package to facilitate quick sorting and verification by the warehouse and avoid product backlogs due to unclear information).
We are always committed to providing you with a better shopping experience through a comprehensive after-sales support system. If you encounter any questions or difficulties during the return process, you can contact us via the designated email address or phone number mentioned above. We will provide you with assistance in a professional and patient manner to ensure that your legitimate rights and interests are fully protected.