Privacy Policy
As a core brand focusing on the apparel sector under Dongguan Shidianban E-Commerce Co., Ltd., the Weleadzest brand has, since its establishment, consistently adhered to the company's philosophy of "compliant operation and user privacy first" to provide consumers worldwide with apparel products such as knitted pullovers, sweaters, jumpsuits, and coats, as well as global transportation services. We fully recognize that users' personal information is a valuable privacy asset. When you use the official Weleadzest brand website (www.weleadzest.com) for browsing, placing orders, inquiries, or other operations, we may collect and process your personal information. To clearly inform you of the scope of information collection, usage methods, protection measures, and the rights you are entitled to, we have formulated this Privacy Policy in accordance with relevant laws and regulations such as the Personal Information Protection Law of the People's Republic of China, combined with the actual global operation of the brand. This ensures that every user can use our services with confidence after fully understanding the rules for information processing.
1. Scope and Methods of Information Collection
- Collection of Necessary Information: To complete order transactions and provide global transportation services, we will collect necessary personal information when you place an order, including but not limited to: your name, contact phone number, delivery address (including country/region, detailed address, and postal code), and email address. This information is only used to verify your identity, contact you regarding order matters, arrange product delivery, and follow up on after-sales issues. If you fail to provide such necessary information, it will not be possible to create an order or deliver the product.
- Collection of Service-Related Information: When you use the website services, we may collect non-identifiable information related to the services, such as: the model of the device you use to access the website, operating system version, browser type, IP address, access time, content of browsed pages, and order browsing and purchase records. This information will be processed in an anonymized and aggregated manner, and is only used to optimize website functions, analyze user usage habits, improve page loading speed, and adjust product display strategies. It will not be linked to your personal identification information.
- Methods of Information Collection: We collect your information through the following methods:
- Information you proactively provide when registering an account on the website, submitting an order, or filling out an inquiry form;
- Automatic recording via backend website technology (e.g., Cookie technology, which is used to identify your device and save your browsing preferences. You can disable Cookies in your browser settings, but this may affect the normal use of some website functions);
- Relevant information collected supplementarily with your authorization when you participate in information verification (e.g., order address confirmation, after-sales issue handling), such as delivery information associated with a logistics tracking number.
2. Rules for Information Usage
- Core Usage Scenarios: The personal information we collect will be strictly used in the following scenarios:
- Order processing: Including verifying order information, arranging product stock preparation, coordinating with international logistics service providers, generating logistics documents, and notifying you of order progress;
- Service support: Including providing you with logistics tracking reminders, responding to after-sales issues (e.g., verifying product damage, processing refunds), and answering your inquiries about products or services (contacting you via the email or phone number you provided);
- Compliance requirements: Providing necessary information for compliance review or investigations in accordance with legal and regulatory provisions or legitimate requests from administrative or judicial authorities.
- Restrictions on Information Usage: We will not use your personal information for purposes not specified in this Policy. If we need to expand the scope of information usage due to business development, we will notify you in advance via a website announcement or email (sent to your registered email address), and will only adjust the usage method after obtaining your explicit consent. Meanwhile, we will not sell or rent your personal information to any third-party institutions or individuals, unless we obtain your written authorization or provide information to cooperative logistics service providers or payment institutions (only providing necessary order payment-related information and requiring them to comply with privacy protection obligations) to fulfill order obligations.
- Usage of Anonymized Information: Information that cannot identify individuals after anonymization (e.g., statistical data on user purchase preferences, website traffic analysis reports) can be freely used by us for business analysis, market research, product development, and other scenarios without requiring additional consent from you.
3. Information Protection Measures
- Technical Security Guarantees: We adopt industry-standard technical measures to protect your personal information, including but not limited to: encrypted data storage (sensitive information such as contact phone numbers and addresses will be processed using encryption algorithms), access permission control (only authorized personnel can access information and must pass identity verification), and server security protection (deploying firewalls and intrusion detection systems to prevent data leakage or unauthorized access). Additionally, we regularly conduct security inspections and maintenance on information systems to promptly fix potential security vulnerabilities.
- Standardized Management Processes: We have established a comprehensive information management system that clarifies operational standards and responsibility attribution for each link of information processing, including: compliance review during information collection, regular backups during information storage, and secure deletion during information destruction (e.g., after you cancel your account, we will delete your personal information or anonymize it within 15 working days). We also provide privacy protection training to employees, requiring them to strictly comply with information confidentiality obligations. In the event of an information leakage incident, we will hold relevant personnel accountable in accordance with the system and promptly take remedial measures.
- Constraints on Third-Party Cooperation: If it is necessary to provide your information to third-party cooperative institutions to deliver services (e.g., international logistics, payment processing), we will sign strict privacy protection agreements with the cooperators, clarifying the scope of information usage and protection obligations. We require them not to use the information for purposes unrelated to the cooperation and regularly verify the implementation of information protection by the cooperators to ensure the security of your information.
4. User Rights and Exercise Methods
- Right to Inquiry and Correction of Information: You have the right to inquire about the personal information we have collected about you (including order information, account information, contact information, etc.). If you find errors in the information (e.g., typos in the delivery address, changes to the contact phone number), you can apply for correction by sending an email to customer@weleadzest.com. The email subject should be marked as "Information Correction - Name - Account Name (if applicable)", and you should provide the information to be corrected and relevant supporting materials (e.g., identity verification documents). We will review and process the application within 3 working days of receiving the email and provide feedback via email.
- Right to Information Deletion and Account Cancellation: If you no longer use Weleadzest brand services, you can apply to delete some non-essential information or cancel your account. To apply for information deletion, send an email to customer@weleadzest.com with the subject marked as "Information Deletion - Order Number/Account Name". To apply for account cancellation, mark the email subject as "Account Cancellation - Account Name" and provide identity verification information (e.g., registered phone number, email verification code). We will complete the verification (to ensure there are no unfulfilled orders, pending after-sales issues, etc.) within 7 working days of receiving the application. Upon successful verification, we will delete your account information and associated personal data (except as required by laws and regulations) and notify you of the cancellation result via email.
- Right to Objection and Complaint: If you have objections to our information processing activities (e.g., believing that information usage exceeds the authorized scope) or discover potential risks of personal information leakage, you can file a complaint by calling +86-13778466303 or sending an email to customer@weleadzest.com. We will contact you within 2 working days of receiving the objection or complaint, verify the situation, and provide a solution within 5 working days to ensure that your reasonable demands are addressed.
5. Protection of Minors' Information
If you are a minor under the age of 18, you must use our services under the supervision of a legal guardian and have the legal guardian assist in providing personal information (e.g., the delivery address and contact information must be confirmed by the guardian). We will only collect necessary information from minors within the scope permitted by laws and regulations or with the guardian's consent, and will not use it for purposes unrelated to the services or disclose it to third parties. If a legal guardian discovers that a minor has provided personal information without authorization, they can contact us via customer@weleadzest.com to apply for deletion, and we will promptly handle the request after verification.
6. Policy Updates and Notifications
- As laws and regulations are updated or business models are adjusted, we may revise this Privacy Policy. The revised policy will be published on the "Privacy Policy" page of the official Weleadzest brand website (www.weleadzest.com) and marked with the update date. After the policy is updated, your continued use of our services will be deemed as your acceptance of the revised Privacy Policy. If you do not agree, you must stop using the services and apply for account cancellation (in accordance with the process specified in Section 4.2 of this Policy).
- If the policy revision involves changes to core clauses (e.g., expansion of the scope of information collection, adjustment of usage methods), we will notify you of the changes via a website pop-up prompt or email (sent to your registered email address) 7 working days before the policy update, ensuring that you have sufficient time to understand and make a choice.
7. Disclaimer
- If your personal information is leaked, lost, or misused due to force majeure (e.g., natural disasters, network outages), third-party service failures (e.g., system abnormalities of logistics service providers, data delays of payment institutions), or your own operational errors (e.g., disclosure of account passwords, provision of incorrect addresses), we will not be liable if we have fulfilled our reasonable duty of care.
- When you access third-party platforms (e.g., official websites of logistics service providers, payment institution pages) through links on our website, the privacy policies of the third-party platforms are independent of ours. We are not liable for their information processing activities, and we recommend that you carefully read the privacy policies of the third-party platforms.
We always regard user privacy protection as a key part of our operations, and ensure the security of your personal information through dual guarantees of technology and management. If you have any questions about the Privacy Policy while using our services, you can contact us via the designated email address or phone number mentioned above. We will provide you with answers in a professional and patient manner to protect your privacy rights and interests.